What is Scam Shield?

Scam Shield empowers you by providing robust anti-scam features, including Scam ID, Scam Block, and Caller ID, all accessible to our customers.

BUILT-IN PROTECTION

Every year, millions of Americans contend with numerous scam and robocalls. Our technologies, Scam ID, and Scam Block, proactively identify and thwart these nuisance calls before they invade your phone.

ADVANCED NETWORK TECHNOLOGY

Utilizing advanced network capabilities, we analyze each incoming call with cutting-edge A.I., machine learning, and proprietary technologies. Our defense system refreshes every six minutes, ensuring we stay a step ahead of scammers.

KNOW WHO'S CALLING

With Scam Shield, discover caller information even if the number isn't saved in your contacts. Full access to Caller ID is included by default; simply enable it.

Included features

• Scam Block – By activating this feature, our network will automatically filter out calls from suspected scammers, completely keeping them off your phone.
• Scam Reporting – Report suspicious numbers or fraudsters to help eliminate unwanted calls in the future.
• Caller ID – Know who's calling prior to answering.
• Allow list – Calls from numbers on your Allow list will bypass the network's filtering and ring your phone directly.
• Verified Business Calls – If available, authenticated caller details from reliable businesses will be displayed, along with the purpose of their call.

Premium features

• Personal Number Blocking – Immediately block specific numbers and contacts upon entering the T-Mobile network.
• Category Manager – Take control over which types of calls can ring your phone, filtering out telemarketers and survey calls as needed.
• Reverse Number Lookup – Unsure about an unknown number? We perform a reverse lookup to unveil pertinent information about the caller.
• Voicemail to Text – Receive text messages summarizing blocked calls that were sent to your voicemail.

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To utilize these features, a qualifying service and a compatible device are necessary. Activating Scam Block might also inadvertently block calls you wish to receive; you can disable it at any time. Location permissions are neither requested nor required for using the application. For further assistance, contact [email protected].